All orders are processed within 1 to 2 business days (excluding weekends and holidays). Lead times may vary for out of stock items.

You will receive a shipment notification when your order has shipped.

Mutli Location Fulfillment

We stock products and fulfill most orders from our Washington location. However, we also leverage manufacturers' and US Distributors' fulfillment locations to offer a wider range of available products and ensure products arrive fast. 

We take into account the proximity to the delivery location, stock levels, handling times & other factors when choosing the fulfillment location(s) for an order, to ensure the order items arrive as quickly and efficiently as possible.

Some manufacturers and US Distributors do not provide us with inventory levels, so we are unable to advertise their inventory quantities online. However, we will check the availability and fulfill orders from these manufacturers and US Distributors when applicable.

Domestic Shipping Options and Rates 

Shipping options and rates for your order will be calculated and displayed at checkout.

International Shipping Options, Rates and Taxes/Duties

Shipping options and rates for your order will be calculated and displayed at checkout. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. 425 Motorsports is not responsible for these charges. If they are applicable, they are the recipient's responsibility.

Shipping Carriers & Delays

We utilize popular shipping carriers like FedEx, UPS & USPS for all shipments. Once an order has been dispatched from our facility, we are subject to the shipping carrier's policies, procedures, and estimated delivery times. While we work closely with our carriers to ensure timely delivery, please be aware that any delays that occur after the package is handed over to the carrier are outside of our control. Our company is not responsible for shipping delays caused by:

• Carrier Issues: Delays within the carrier's network (e.g., sorting errors, missed scans, operational issues).
• External Factors: Weather events, natural disasters, peak season surges (holidays), or other unforeseen circumstances.

Late Deliveries & Refunds
Shipping costs reflect the carrier's service. In the event of a significant delay, we recommend tracking your package directly on the carrier's website. If you believe there is an issue please contact us with your name and order number, and we will look into it for you.
Please note we do not offer refunds on shipping fees for delayed packages if the delay is caused by the carrier.

How do I check the status of my order?

Once your order has shipped, you will receive a notification from us which will include a tracking number you can use to check it's status. You can also login to your account and check the status of your order from within your customer account.

If you haven’t received your order within 10 days of receiving your shipping confirmation, please use the tracking number to check the shipment progress on the carrier's website. If you believe there is an issue please contact us with your name, order number, description of the issue, and we will look into it for you.

We have a 30-day return policy, which means you have 30 days after your order ships to request a return.

To be eligible for a return, your item(s) must be in brand new, uninstalled, and unmodified condition, and in the original undamaged product packaging.

To start a return request, do the the following:

1. Log in to your account:

In the Email field, enter your email address, and then click Continue.

In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

Go back to our online store, and then enter a six-digit verification code.

2. Click the order that you want to submit the return for.

3. If your order has more than one item, then select the items that you want to return.

4. Select a return reason and add any necessary notes.

5. Click Request return.

We'll respond via email at our earliest opportunity during business hours. If your return request is approved you'll receive an email with return instructions and a return shipping label. After the product is returned, we'll issue your refund less the return shipping. The original shipping charge is non-refundable.

You can always contact us for any return questions at sales@425motorsports.com.

Damages and issues
Please inspect your order upon receiving it and contact us immediately if any item is defective, damaged or if you receive the wrong item(s), so that we can evaluate the issue and make it right.

Exchanges 
The fastest way to ensure you get what you want in a timely manor is to do a return and a new purchase.  Simply follow the above instructions to request your return or email us at sales@425motorsports.com and request to return your item(s). Once the return request is accepted and you receive return instructions, make a separate purchase for the new item(s).

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded automatically to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@425motorsports.com.